The bulk deletion feature allows you to remove multiple users in a single operation using a CSV file. This action is irreversible — make sure you have exported the necessary data before proceeding.
Overview
- Download the .csv file template from the Users section
- Complete the file following the instructions
- Import the file in the dedicated section of your portal
Step 1 — Download the CSV template
💡 Using the template provided by Edflex ensures a clean import and limits the risk of errors.
- From your menu, go to the Users section
- In the top right corner of the list, click on ⋮ then on Delete users — a panel opens on the right
- From this panel, click on Download template
Step 2 — Complete the CSV file
⚠️ The file cannot exceed 1,000 rows. If you have more than 1,000 users to delete, split your list into several files and proceed with multiple successive imports.
Fill in the file with the identifiers of the users to be deleted, following the instructions included in the template. If in doubt, do not hesitate to reach out to your Edflex account manager for assistance with this step.
Step 3 — Import the file
Once your file is complete, save it in .csv UTF-8 format, then return to the delete users panel.
- Drag and drop your file into the designated area, or click on it to select it from your computer
- A progress bar indicates the progress of the import
- An information banner notifies you whether the file contains errors or not
- Click on Confirm and delete users to validate the deletion
✅ The users have been deleted. Reload the page to update the list.
Warning: this action is permanent and cannot be undone. The activity and progress data of deleted users will be lost. Download your full user list and reporting file before proceeding if you wish to keep a record.
To add new users, see the article Bulk update user profiles.
To export your data before deletion, see the article Analytics dashboard.